Legal

Terms of Service

In effect from 1 October 2026 · Version 2026-10-01.3

These terms are an agreement between your business and Crew Cab Ventures. They cover every app we run, such as Changed, Matched and Dose. Our website is crewcabstudios.com. You agree to them when you continue past a line that says so, for example under a sign-in button, or when you use our apps. They are written to be read, so most sections are short.

1. Who we are

“We”, “us” and “our” mean Crew Cab Ventures, of Edmonton, Alberta, Canada. Card statements and receipts from us say Crew Cab Ventures.

“You” means the business that opens an account in one of our apps. “Your team” means everyone you let into that account.

2. What makes up this agreement

Your agreement with us for an app has three parts:

• These terms, which apply to every app.
• The app's addendum, when it has one. It covers things only that app does. For example, the Changed addendum covers electronic sign-off. You can read it from the app's own Terms page.
• Our Privacy Policy, which explains what we collect and what we do with it.

If an addendum and these terms disagree about something the addendum covers, the addendum wins for that app. Otherwise these terms win.

3. Who may use our apps

Our apps are for businesses, such as contractors and field service companies. They are not for personal, family or household use.

To open an account you must be old enough to make a contract where you live, and able to agree to these terms for your business. When you agree, you confirm both.

Nothing in these terms takes away a right you have under a consumer protection law that cannot be waived.

4. Your account and your team

• Each app has its own account. A business that uses two of our apps has two accounts.
• Keep your sign-in private. Our apps sign you in with an emailed code, with Google, or with a service such as Jobber. We never ask for your password to another service.
• You decide who joins your team and what each person may do. You are responsible for what your team does in the app.
• Keep your details correct, especially your company name and email, because your customers may see them and we send notices to them.
• Tell us right away if you think someone got into your account without permission.

5. Free plans and trials

Some apps have a free plan or a trial. The app shows what it includes and its limits. When a trial ends, your account moves to the free plan if there is one, or the app asks you to pick a paid plan before you carry on. We will not charge you at the end of a trial unless you chose a paid plan.

We may change or end a free plan. If that takes away something you use, we will tell you at least 30 days before.

6. Paid plans and billing

• Prices. The app shows each plan's price before you choose it. Prices are in Canadian dollars in Canada and US dollars in the United States, and taxes are added where they apply.
• Payment. We take payment through Stripe. We never see or store your full card number.
• Renewal. Paid plans are billed in advance, each month unless the app says otherwise. A plan renews until you cancel it. By choosing a paid plan, you let us charge your payment method through Stripe at each renewal.
• Changing plans. The app explains when a change starts. Usually an upgrade starts right away with a prorated charge, and a downgrade starts at your next renewal.
• Failed payments. If a payment fails, Stripe tries again. If it keeps failing, we may move your account to the free plan or pause paid features until it is paid.
• Price changes. We will tell you at least 30 days before a price goes up. The new price starts at your first renewal after that.

7. Cancelling and refunds

You can cancel a paid plan at any time from the app's plan or billing page. You keep the paid plan until the end of the period you paid for. Cancelling a plan does not close your account or delete your data.

We do not refund part of a period, except where the law requires it, where the app did not work because of us, or where we close your account without you breaking these terms (section 16).

8. Your data

It is yours. You keep ownership of everything you and your team put into our apps, and of what the apps bring in from services you connect. We call this “your data”.

Our permission to use it. You let us host, copy, process, send and back up your data, but only to run the app for you, to support you, to keep the app secure, to meet the law, and to fix and improve the app. This permission ends when your data is deleted, except for copies we must keep by law.

Counts and patterns. We may use statistics that do not identify you, your team or your customers, such as how many records an app handles in a month, to run and improve our apps.

We do not sell your data. We share it only with the service providers named in our Privacy Policy, who help us run the apps, and when the law makes us.

Data about other people. Your data may include information about your customers, your team and others. We handle that information for you, as your service provider. You are responsible for having the right to give it to us, and for any notice or consent the law requires from you. Our Privacy Policy says how we handle it.

9. Your customers and your messages

Some of our apps send messages or show records to your customers for you. When they do:

• You are the sender. You confirm you have a business relationship with each person you contact and any permission the law requires to email or text them.
• You follow the laws and carrier rules that apply to you, including Canada's Anti-Spam Legislation and the US Telephone Consumer Protection Act.
• You do not use our apps for marketing or bulk messages. They are for messages about work you are doing.
• You honour any request to stop.

Your customers never become our customers by receiving a message or opening a page from our apps, and they never agree to these terms.

10. Acceptable use

Do not use our apps to:

• break a law, or help someone else break one;
• mislead, pressure or impersonate anyone, or act for someone without their permission;
• send spam, marketing, or messages to people who asked you to stop;
• upload anything you have no right to share, or anything harmful such as malware;
• get into an account or data that is not yours;
• probe, overload, scrape or reverse engineer an app, or get round its limits or security;
• resell an app, or use it to build a competing product.

We may remove content or limit an account that breaks these rules, and we will tell you why unless the law or safety stops us.

11. Services from other companies

Our apps connect to services run by other companies, such as Jobber, Google, Stripe, and the AI assistants you choose to connect. Each connection runs on your authorization, and you can disconnect it at any time. Each service has its own terms, and your use of it is between you and that company.

We are not responsible for another company's service: whether it is available, what it changes, what it charges, or what it does with data you send it. If a service changes or stops, a feature that depends on it may change or stop too.

Our apps in the Jobber App Marketplace are made by us, not by Jobber, and Jobber is not responsible for them.

12. AI features

Some of our apps use artificial intelligence to draft, read, match or answer. The app says where it does. When you use these features:

• AI can be wrong. It can misread a photo or an email, pick the wrong item or price, or give a wrong answer. Check what it produces before you rely on it or send it to anyone.
• You stay in charge. An AI feature suggests; a person on your team decides. You are responsible for what you send, save or write back, whoever or whatever drafted it.
• Where your data goes. To run an AI feature, the app sends what that feature needs to an AI provider named in our Privacy Policy. We choose providers whose business terms say they do not train their models on that data.
• You can choose not to. Every AI feature is optional, and the app works without it.
• Assistants you connect. If you connect your own AI assistant to one of our apps, it acts for the person who connected it, within what the app lets it do. What that assistant's provider does with what it reads is between you and that provider.

13. Confidentiality

Each of us may see the other's non-public information, such as your data, or details of our apps that we share with you. Each of us will use the other's confidential information only for this agreement, protect it with reasonable care, and share it only with people and providers who need it and keep it confidential. This does not cover information that is public, that the other already had, or that the law requires to be shared (with notice where allowed).

14. Our apps and your feedback

We own our apps, their code, designs and names. While your account is open, you may use the apps for your business under these terms. If you send us ideas or feedback, we may use them without owing you anything.

15. Availability and changes to the apps

We work to keep our apps running and your data safe, but we do not promise they will always be available or free of errors. We may add, change or retire features. If a change takes away something important you pay for, we will tell you at least 30 days before, and you may cancel. Features marked early or beta may change or go away and may not work as well.

If we decide to close an app, we will tell you at least 90 days before and give you a way to export your data.

16. Suspending or ending your account

• You can stop using an app and close your account at any time. The app's help explains how; if it has no button for it, write to us.
• We can close your account on 30 days' notice for any reason.
• We can suspend or close right away if you seriously break these terms, do not pay, put other people or our systems at risk, or if the law requires it. Where we can, we will tell you why first and give you a chance to fix it.

After an account closes, you have 60 days to ask us for an export of your data. After that we delete it as our Privacy Policy describes. If we close your account without you breaking these terms, we refund any unused part of a period you paid for.

17. Disclaimers

Our apps are provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties not written in these terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We are not a law firm, an accountant or a payment processor, and nothing in our apps or from our staff is legal, tax or financial advice. Some places do not allow warranties to be excluded, so some of this section may not apply to you.

18. Limits on liability

To the extent the law allows:

• Neither of us is liable to the other for indirect, special, incidental or consequential losses, or for lost profits, revenue, data or goodwill, even if warned they were possible.
• Our total liability for all claims about an app is limited to what you paid us for that app in the 12 months before the claim arose, or 100 Canadian dollars if you paid nothing.
• We are not liable for a dispute between you and your customer, your supplier or anyone else you deal with through our apps.

Nothing in these terms limits liability that the law does not allow to be limited, such as for fraud.

19. Covering each other (indemnity)

You cover us for a claim by someone else that comes from your data, the work you do for your customers, the messages you send through our apps, a dispute with your customer, or you or your team breaking these terms or the law. You pay our reasonable costs of that claim, including legal fees, and any amount we must pay.

We cover you for a claim by someone else that our app, used as these terms allow, infringes their intellectual property rights. We pay your reasonable costs of that claim and any amount you must pay.

Whoever is covered tells the other promptly, lets them run the defence, and helps where reasonable.

20. Governing law and disputes

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there. The courts of Alberta, sitting in Edmonton, decide any dispute about these terms or our apps, and we both accept their jurisdiction.

Before starting a claim, please write to us and give us 30 days to try to sort it out.

21. Notices

We send notices to the email of your account's owner, or show them in the app. You send notices to us at hello@crewcabstudios.com. A notice by email counts as received the next business day after it is sent.

22. Changes to these terms

We may update these terms. Each version has a version number and an effective date at the top of the page.

When a change matters, we tell you at least 14 days before it takes effect, by email and in the app, and our apps show each person a notice the next time they open them. Using an app after a change takes effect means you accept it. If you do not agree, you can cancel before the change takes effect, and section 7 applies.

A change needed for a new law, or to keep people safe, may take effect sooner. Small changes that do not affect your rights, such as fixing a typo, may happen without notice. You can ask us for an earlier version at any time.

23. General

• Whole agreement. These terms, the app's addendum and our Privacy Policy are the whole agreement between us about our apps, and replace anything said before.
• Moving the agreement. You may not transfer this agreement without our written consent. We may transfer it to an affiliate, or to a company that takes over an app or our business, including a company we form to run our apps. We will tell you if we do.
• If part does not hold, the rest still does.
• Not enforcing a term right away does not mean we give it up.
• Things outside our control, such as an outage at a provider, an internet failure or a natural disaster, excuse delays they cause.
• Relationship. Neither of us is the other's agent, partner or employee.
• What lasts. Sections that by their nature should last after this agreement ends, such as 8, 13, 17, 18, 19 and 20, do.
• Language. These terms are written in English. If we give you a translation, the English version governs where the law allows.

24. Contact

Crew Cab Ventures, Edmonton, Alberta, Canada.

Email: hello@crewcabstudios.com

The Changed addendum

Changed addendum

In effect from 1 October 2026 · Version 2026-10-01.3

This addendum adds to our Terms of Service for Changed (itschanged.app), our app for change orders. Where it and the Terms of Service disagree about Changed, this addendum wins. Words such as “we”, “you” and “your team” mean what they mean in the Terms of Service.

C1. What Changed is, and is not

Changed is a tool. It helps you write a change order, send it to your customer, get their sign-off from a link, and keep the record.

We are not a party to your change orders. A change order is an agreement between you and your customer. We do not become part of it by hosting it, sending it or recording the sign-off. The agreement, the work, the price and any deposit are between you and your customer, and so is any dispute about them.

We are not your contractor or your customer's, a payment processor, an escrow agent, a law firm or a notary. We do not check your prices, your scope of work, your licence or your customer's identity, and we do not promise that a customer will sign off or pay.

C2. Your change orders are your responsibility

You are responsible for:

• What a change order says: the work, the prices, the taxes, any deposit or schedule, and any terms you add in Settings. Changed does not write terms for you.
• Following the rules for your work. Some places set rules for change orders on home improvement jobs, such as what they must say and when they must be signed. Following them is up to you.
• Who you send it to. Send it only to someone who can agree to the change for your customer. Changed asks for one person to sign off on each change order.
• Your original contract. A change order says it amends the agreement for the job and that the other terms stay the same. Changed does not read or change that agreement.
• Keeping your own copies of signed change orders for as long as the law or your business needs (section C5).

C3. Electronic sign-off

Your customer signs off on a page they open from their own link, with no account. Before they can sign off, Changed:

• shows them the change order, the new total, any deposit and schedule, and your terms;
• asks them to tick “I agree to use electronic records and signatures, and that my electronic signature has the same effect as signing on paper.”, with a short disclosure they can open about paper copies, withdrawing consent, what they need, and their copy;
• tells them, at the button, that tapping Sign off signs the change order.

Changed then records their name, their drawn or typed signature, when they gave consent and to which version of the disclosure, when they signed off, their IP address and browser, and a fingerprint (a SHA-256 hash) of exactly what they were shown. If the change order was edited after their page loaded, the sign-off is refused.

Electronic signatures and records are generally recognized under Alberta's Electronic Transactions Act and similar laws in other provinces, and in the United States under the federal ESIGN Act and the Uniform Electronic Transactions Act adopted by most states. Changed is built around what those laws look for: consent, intent to sign, a signature tied to the record, who signed, and a record that can be kept and shown later. Whether a sign-off holds up in a particular dispute depends on facts we do not control, so we do not promise that it will.

You agree that:

• Whether electronic sign-off suits a change order is your call. Some documents and transactions cannot be signed electronically, or need more steps.
• You give any other notice or consent the law requires beyond what Changed shows your customer, and you give your customer a paper copy if they ask you for one.
• Anyone holding the link can open the page. Changed does not check who is holding the phone. Send the link only to the person who should sign, and void the change order if a link goes to the wrong person.
• Only your customer signs off. Nobody on your team, no AI feature and no connected assistant can sign off, ask for changes or decline for your customer in Changed, and you will not try to.

C4. The signed record

When everyone has signed off, Changed makes a signed PDF of the change order. It ends with a certificate page: the change order's details, the fingerprint, and for each signer their name and signature, how and where the link was sent, when it was opened, the consent they gave, when they signed off, their IP address and device, and a short history.

• Copies. Each signer with an email address is emailed the signed PDF, and anyone with the link can download it. On a Jobber job, a link to it goes on the job.
• Checking a copy. Every signed PDF has a check page address. The check page shows the change order's key details with emails and phone numbers partly hidden, and lets anyone check a PDF file against the fingerprint without uploading it.
• The seal. When it is set up, Changed adds a digital seal to the PDF to show the file is exactly as Changed made it. The seal is Changed's, not your customer's signature.

C5. Versions, voiding and how long records last

• Editing. You can edit a change order until someone signs off. Editing one that was sent makes it the next version under the same number. The customer's old link stops working for signing, and Changed keeps what each earlier version said.
• Voiding. Anything not yet signed off can be voided. A signed-off change order can be voided only by an owner, with a reason. A voided change order no longer counts toward the job total, its customer's page and PDF say it was voided, and the record stays. Voiding never removes anything from Jobber; you take its lines off the Jobber job yourself.
• Drafts. A draft that never went out can be deleted.
• How long. We keep your change orders, sign-off records, signed PDFs, photos, videos and the timeline while your account is open. When it closes, section 16 of the Terms of Service and our Privacy Policy apply. Once records are deleted, your customers' links stop working, so they should keep the copy they were emailed.
• Your duty to keep records stays with you. Changed is not a records archive. Keep your own copies, or keep them on the Jobber job.

C6. Messages to your customers

• Email to your customer goes through our email provider from “your company via Changed”, and a reply reaches your company's Changed inbox.
• Texts go from your own phone (Changed opens Messages and you press send) or from your own Quo number, if you connect Quo. Changed does not text from a number of its own.
• Signed copies go by email to signers who have an email address.

You are the sender of every message about your change orders, and section 9 of the Terms of Service applies to them. If you text through Quo, you are responsible for your Quo account, including registering your number for business texting where that is required.

C7. Jobber and Quo

Jobber. When you connect Jobber (or start with Continue with Jobber), you let Changed:

• read your account's name and phone, your jobs and their properties and line items, your clients' names, emails and phone numbers, your products and services, and your team members;
• write to a job once a change order is signed off: its lines, a pinned note with links to the signed PDF, photos and video, the photos as files on that note, and a deposit invoice when the change order asks for one;
• keep one read-only “Change orders” field on your jobs up to date;
• add an item to your Products & services when you ask it to.

Jobber's own terms apply to your Jobber account. Changed is an app in the Jobber App Marketplace; it is made by us, not Jobber. You can disconnect Jobber in Settings, Connections; what Changed already wrote to Jobber stays there.

Quo. When you connect Quo, Changed keeps your Quo API key encrypted, sends sign-off texts from the number you pick, and receives that number's delivery reports and replies to put them on the right change order. You can disconnect Quo in Settings, Connections.

C8. Deposits and money

Changed never handles money. It never takes a card, holds funds or pays anyone. When a change order asks for a deposit, the customer's page shows a button to your own Jobber invoice or your own payment link. Payments, refunds, fees and disputes are between you, your customer and your payment provider. Changed shows a deposit as paid only when Jobber says so.

C9. AI in Changed

Section 12 of the Terms of Service applies to each of these. Each is optional.

• Autofill drafts a change order's reason and lines from your note, photos and video. It sends the note, the photos, the job's title, address and lines, the last few change orders on the job, and your products and services to Anthropic. Lines it could not match to your list are marked as estimates.
• Video notes turn the sound of a video you record into words, through Cloudflare Workers AI or Groq. The sound is not stored and the words are not logged.
• The vendor email inbox reads emails and attachments you forward to your company's Changed address, with Anthropic, to draft a change order.
• Ask Changed, the help chat, sends your question and the conversation to Anthropic to answer from our help articles. Changed does not keep the conversation.
• AI assistants you connect (such as Claude, ChatGPT or Muse) act as the person who connected them. They can list jobs and products and services, read change orders, draft a change order, send one for sign-off, and void one. They cannot sign off, ask for changes, decline or edit, and Changed does not hand them a customer's sign-off link unless nothing reached the customer and the link has to be shared by hand. A tech can connect their own assistant only while an owner allows it in Settings, Team. You can disconnect any assistant in Settings, Connections.

None of these sends a change order by itself. A change order goes out only when someone on your team, or an assistant someone on your team connected, sends it.

C10. Plans and limits

Plans. The plans and prices are on the home page and in Settings, Plan. Today they are:

• Free: your first 10 change orders, in total, for the life of the account.
• Pro: 20 change orders a month.
• Crew: 100 change orders a month.

A change order counts once, when it is first sent for sign-off. Sending it again, a second version, or voiding it does not change the count. Months follow the calendar in Edmonton (Mountain time). Today, going past your plan does not stop a change order going out; Changed asks the owner to upgrade. We may change that with notice under section 22 of the Terms of Service.

Fair use. To keep Changed fast and affordable for everyone, some things have a daily or hourly limit. Today they include 300 emails and texts to customers a day for each company, Autofill 100 times a day for each person and 300 for each company, 50 forwarded vendor emails read a day for each company, Ask 60 questions a day for each person, 30 video uploads a day for each person, and for connected assistants 120 requests a minute and 200 drafts, sends or voids a day for each company. Videos are up to 2 minutes, photos up to 8 MB, and logos up to 1 MB. When you reach a limit, Changed says so in plain words and nothing is lost; the link stays on the change order to share by hand. We may change these limits to protect the service.

C11. Photos, videos and logos

Photos, videos and your logo are stored at unlisted web addresses so your customer's page, emails and the PDF can show them. Anyone who has one of those addresses can open it, so do not put anything in a photo or video that your customer should not see.

C12. Your customer

The person who signs off (your customer, often a homeowner) is not our customer and never agrees to these terms or the Terms of Service. They agree with you to sign electronically, and the change order is between you and them.

Their name, contact details, signature, IP address, device and the signed record are information you control. We hold it for you as your service provider, as our Privacy Policy explains in its section for people who sign off in Changed. If your customer asks us about their information, we will send them to you, and help you answer.

The same Terms of Service are at crewcabstudios.com/terms. Our Privacy Policy is part of these terms.